Welcome to Derma Elite (Pvt) Ltd.
These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our site.
General Information
- Company Name: Derma Elite (Pvt) Ltd.
- Contact Information: +92 318 6887952 , info@dermaelite.pk
- Operating Jurisdiction: Pakistan
Use of the Website
- You must be at least 18 years of age or have parental/guardian consent to use this website.
- You agree not to use our website for unlawful or fraudulent purposes.
- We reserve the right to modify or discontinue the website at any time without notice.
Products and Pricing
- Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the details, including colors or packaging, will be completely accurate.
- Pricing: All prices are listed in PKR and are subject to change without notice.
- Promotions and Discounts: Any promotions or discounts are subject to specific terms and conditions as mentioned during the promotional period.
Orders and Payment
- Order Acceptance: We reserve the right to accept or cancel any order. A confirmation email or SMS will be sent upon successful order placement.
- Payment Methods: We accept payments via Direct Bank and Cash on Delivery.
- Order Cancellations: Orders can only be canceled before dispatch. Please contact customer support for assistance.
Shipping and Delivery
- Delivery Areas: We deliver across Pakistan. For international orders, please contact us directly.
- Shipping Charges: updated soon
- Delivery Times: Estimated delivery time is 3-5 business days. Delays may occur due to unforeseen circumstances.
- Undelivered Orders: If a package is undelivered due to incorrect address details provided by the customer, additional shipping charges may apply.
Returns and Refunds
- Return Policy: Returns are accepted within 3 days of delivery if the product is unused, unopened, and in its original condition.
- Refund Policy: Refunds will be processed after inspecting the returned product. Shipping charges are non-refundable.
- Exchange Policy: Exchanges are subject to product availability.
Intellectual Property
- All content on this website, including logos, images, text, and graphics, is owned by Derma Elite and protected under intellectual property laws.
- You may not use, reproduce, or distribute our content without prior written consent.
Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.